{"id":889,"date":"2018-06-20T11:10:33","date_gmt":"2018-06-20T15:10:33","guid":{"rendered":"http:\/\/www.sylviethiffault.com\/?p=889"},"modified":"2019-02-21T15:50:46","modified_gmt":"2019-02-21T20:50:46","slug":"the-client-attitude-connect-with-style","status":"publish","type":"post","link":"https:\/\/www.sylviethiffault.com\/en\/the-client-attitude-connect-with-style\/","title":{"rendered":"The Client Attitude: Connect With Style"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]How do you defuse emotional bombs? Clients always have the option to go elsewhere. Their loyalty is earned slowly and easily lost. They can forgive a mistake if they are offered options adapted to their needs. But if they are treated in an impersonal manner, they will never forget it.<\/p>\n<p>In an organization, we are all someone\u2019s client. The client attitude involves understanding our clients\u2019 personality style, which helps us connect with them more quickly and defuse any emotional bombs.<\/p>\n<p><strong>Target audience<\/strong><\/p>\n<ul>\n<li>Everyone in the company, to eliminate silos.<\/li>\n<li>Customer service professionals and sales representatives.<\/li>\n<li>Consultants.<\/li>\n<li>Executives and managers.<\/li>\n<li>Administrative assistants.<\/li>\n<li>Advantages for the participants<\/li>\n<li>Reduce difficult clients\u2019 resistance.<\/li>\n<li>Guide conversations without dominating them.<\/li>\n<li>Achieve greater mutual respect.<\/li>\n<li>Finally understand why we connect better with some clients and less so with others.<\/li>\n<\/ul>\n<p><strong>Advantages for the employer<\/strong><\/p>\n<ul>\n<li>Stronger results from sales and customer service teams.<\/li>\n<li>More creativity and initiative from personnel in resolving client problems.<\/li>\n<li>Better insight into clients\u2019 motivations and needs.<\/li>\n<li>Personnel more skilled at creating harmonious relationships with clients.<\/li>\n<\/ul>\n<p><strong>Themes covered<\/strong><\/p>\n<ul>\n<li>The two brain functions that lead all of our conversations.<\/li>\n<li>The four main personality styles, the way they function (modus operandi), their strengths and their weaknesses: how to target and adapt to them.<\/li>\n<li>Temperament and the decision-making process: how to ensure our heart doesn\u2019t make us lose our head and react badly in the moment.<\/li>\n<li>How to identify bad intentions.<\/li>\n<li>The perception game: avoid the \u201cwhose wrong, whose right\u201d escalation or \u201cwall.\u201d<\/li>\n<li>The magic of interactions: understand why you connect better with some people than with others.<\/li>\n<li>Case studies: the approaches to keep and those to improve.<\/li>\n<\/ul>\n<p>[\/vc_column_text][us_separator size=&#8221;custom&#8221; height=&#8221;32px&#8221;][us_btn link=&#8221;url:http%3A%2F%2Fwww.sylviethiffault.com%2Fcontact%2F%3Flang%3Den||target:%20_blank|&#8221; style=&#8221;3&#8243; size=&#8221;&#8221; label=&#8221;Book your conference&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]How do you defuse emotional bombs? Clients always have the option to go elsewhere. Their loyalty is earned slowly and easily lost. They can forgive a mistake if they are offered options adapted to their needs. But if they are treated in an impersonal manner, they will never forget it. In an organization, we are [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2167,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[],"class_list":["post-889","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conferences-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Client Attitude: Connect With Style - Sylvie Thiffault<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sylviethiffault.com\/the-client-attitude-connect-with-style\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Client Attitude: Connect With Style - Sylvie Thiffault\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text]How do you defuse emotional bombs? Clients always have the option to go elsewhere. Their loyalty is earned slowly and easily lost. They can forgive a mistake if they are offered options adapted to their needs. But if they are treated in an impersonal manner, they will never forget it. In an organization, we are [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sylviethiffault.com\/the-client-attitude-connect-with-style\/\" \/>\n<meta property=\"og:site_name\" content=\"Sylvie Thiffault\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/sylviethiffault2017\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-06-20T15:10:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-02-21T20:50:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sylviethiffault.com\/wp-content\/uploads\/2018\/06\/conference.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"729\" \/>\n\t<meta property=\"og:image:height\" content=\"490\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mariam Tounkara\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mariam Tounkara\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.sylviethiffault.com\\\/the-client-attitude-connect-with-style\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.sylviethiffault.com\\\/the-client-attitude-connect-with-style\\\/\"},\"author\":{\"name\":\"Mariam Tounkara\",\"@id\":\"https:\\\/\\\/www.sylviethiffault.com\\\/#\\\/schema\\\/person\\\/83f1316176c3acc31c0fb4385751ec24\"},\"headline\":\"The Client Attitude: Connect With Style\",\"datePublished\":\"2018-06-20T15:10:33+00:00\",\"dateModified\":\"2019-02-21T20:50:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.sylviethiffault.com\\\/the-client-attitude-connect-with-style\\\/\"},\"wordCount\":319,\"image\":{\"@id\":\"https:\\\/\\\/www.sylviethiffault.com\\\/the-client-attitude-connect-with-style\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.sylviethiffault.com\\\/wp-content\\\/uploads\\\/2018\\\/06\\\/conference.jpeg\",\"articleSection\":[\"Conferences\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.sylviethiffault.com\\\/the-client-attitude-connect-with-style\\\/\",\"url\":\"https:\\\/\\\/www.sylviethiffault.com\\\/the-client-attitude-connect-with-style\\\/\",\"name\":\"The Client Attitude: Connect With Style - 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